Our Policies

Pricing Policies

Our 8 class pass, 4 week virtual unlimited pass and drop in passes may be used at any of our ONLINE 30 minute Express Classes and our pricing policy and schedule take into consideration that our members lead busy lives and may not always be able to make it to a regular class on the schedule. Below are some alternatives to give you some additional flexibility:

  • You can register at any time and choose your start date (unless you are registering for a specialty series that is date sensitive)

  • If you have selected a specialty pass (In person Stroller Classes or Babywearing classes and Prenatal Fitness/Yoga) you may be restricted to attend the time/day/location you selected. Many of our specialty classes also included unlimited access to our Virtual Studio and On Demand Content Library.

  • Our New to Fitmama Strong 3 Class Pass is valid for 1 month from the date of purchase but can not be used to attend any pre-registered series (Prenatal Fitness/Yoga, FIT To Run, Babywearing Fitness or Stroller Strong)

  • Our Online Drop in Pass is valid for 1 month from date of purchase and can be used for any Online Express Class. Drop in passes may not be used to attend any specialty series, unless indicated.

  • You can renew your registration once you’ve completed all of your classes or when your classes expire, whichever is earlier

  • The time period given to use your Class Pass takes into consideration that there are periods when classes may not be offered and therefore, cannot be extended

  • Class passes are not transferrable to another person

Prenatal Series Policies

We apologize that missed classes may not be carried forward to a future session. Any classes that are cancelled by the instructor due to unforeseen circumstances will be rescheduled.

However, if you are unable to continue with your Prenatal Series of classes because your doctor has asked you to stop exercising or you deliver your baby, you may transfer your unused classes to any Babywearing Fitness, Stroller Strong or Online Express classes.  You will be able to take advantage of your unused Prenatal Series classes for up to 6 months after your baby is born.

Class Reservation, Cancellation, Waitlist and Late Policies

We pride ourselves in providing a higher amount of flexibility in our structure than many other studios might offer, however, our classes are quite popular, our space is limited and there is often a waiting list for some of our classes. While we understand that mamas and babies sometimes encounter situations that might prevent them from attending a class at the last minute, we do want everyone who is able to, to have the opportunity to attend our classes, so we would like to request that you review the following class reservation policies:

  • Once you've purchased your pass, you'll need to use our registration system to reserve your spot in a particular class prior to showing up.

  • You are able to reserve classes right up to the start time of the class and up to 7 days in advance of the class.

  • If you would like to reserve a space in a class that already has a waitlist, we highly encourage you to add yourself to the waitlist. As mamas cancel their reservations, spaces in the class open up and you are moved from the waitlist into the class and notified by email and/or text (depending on your notification preferences).

  • If you find that you are unable to attend a class that you've reserved, please cancel your reservation as soon as possible, up to 2 hours prior to the start of the class so that another person has the opportunity to attend the class in your place. Once it is less than 2 hours before the class, the system will no longer allow you to cancel a reservation.

  • If you are unable to attend a class that you've reserved and you were not able to cancel before the 2 hour window, please email us to let us know before the class begins.

  • We understand that things happen in a baby’s life that are sometimes uncontrollable. We encourage moms to attend classes, even when you might be running a few minutes late.

Birth Doula Work & CancelLations 

As you may know, Jennifer is also a Certified Birth Doula CD (DONA). In the event that she is at a birth and a back-up instructor is unavailable to cover a class, the class will be cancelled. Class cancellation information will be shared with as much advanced notice as possible on the Fitmama Strong Durham Facebook & Instagram Page. We really appreciate your understanding as do the families that Jennifer has the privilege of supporting.

Refund Policy

  • Refunds for 8 class passes must be requested before any classes have been used on your class pass.

  • Refunds for our Prenatal Series must be requested before the start date of the Series you've registered for.

  • Refunds on promotions such as 2 for 1 classes, unlimited classes, seasonal promotions (including Stroller Strong), must be requested before the first date of the promotion period

  • A $25 administrative fee (plus HST) will be charged on all refunds.

  • Any unused missed classes are not refundable.

Other Policies

Fitmama Strong Durham reserves the right to change the class schedule (type, location, day or time) on occasion when the need arises. Although we make every effort to maintain a consistent schedule, there is sometimes a need to make modifications to the schedule, especially when classes move from our indoor to our outdoor location or from our outdoor to our indoor location. Our schedules are posted on our website a few months in advance.